AMA Edgewise » AMA Edgewise

When we think of customer service we tend to focus on the front line employees who are taking the customer phone calls. While they are often the face of the organization, there are thousands of decisions made throughout the company than wind up making customers feel less-than great. Jeanne Bliss, author of the new book […]

At the two ends of the neurological spectrum are logical thinking and elastic thinking. Generally the purvue of artists and great thinkers, elastic thinking is called upon more and more in our everyday lives. Luckily, we are not born one way or another. Leonard Mlodinow, author of the book Elastic, joins us to talk about […]

Can everyone run a marathon? Yes and no. A lot of people can but not tomorrow, not without training. The ones that want to will put in the work. To Fred Kofman, the same metric applies to leadership. It takes effort but the ones who put in the time will be able to learn how. […]

Sometimes the more we know, the more we fall into a trap. How many times have we shot down ideas because we know they haven’t worked in the past. It’s time to break out of that monotonous thinking. Jonah Sachs, author of Unsafe Thinking, joins us to talk about ways we can learn to think […]

Disrupters, the new book by Dr. Patti Fletcher is called the “anti-Lean In.” Not because women should stay put, far from it. Dr. Fletcher is seeking a new way forward, one that doesn’t rely on women simply emulating the way that men have traditionally behaved. She joins us to talk about how women and men […]