The Michelli ExperienceAuthor: Dr. Joseph A. Michelli
19 Nov 2018

The Michelli Experience

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New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More

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    Catching People Doing What’s Right Along the Customer Experience Journey

    Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...


  • Posted on 15 Nov 2018

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    Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling

    In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling. 


  • Posted on 08 Nov 2018

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    The Secret Sauce to Customer Experience is a Blend of Four Ingredients

    In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...


  • Posted on 02 Nov 2018

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    Customer Experience Research and Life Long Learning

    In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...


  • Posted on 25 Oct 2018

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    Up, Up, and Away - Getting Lift with Wearables and IoT

    In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...


  • Posted on 11 Oct 2018

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