The Michelli ExperienceAuthor: Dr. Joseph A. Michelli
23 Feb 2019

The Michelli Experience

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New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More

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    Customer Experience Wisdom from a 96-year-old Business Legend

    In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.


  • Posted on 21 Feb 2019

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    5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience

    Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.


  • Posted on 07 Feb 2019

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    Old Things That Endure: Testing and Learning for Customer Experience Excellence

    In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.


  • Posted on 31 Jan 2019

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    How to drive your brand voice through your customer experience

    In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...


  • Posted on 24 Jan 2019

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    A Blast from the Past: The 3 Ps of Customer Experience Excellence

    Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...


  • Posted on 17 Jan 2019

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