The Michelli ExperienceAuthor: Dr. Joseph A. Michelli
21 Aug 2018

The Michelli Experience

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New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More

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    McDonald’s Experience of the Future & Your Keys to Outstanding Experience Design

    In this week’s episode, Dr. Michelli discusses the phases of experience design…


  • Posted on 16 Aug 2018

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    If Only Someone Had Told Me Sooner!

    Dr. Michelli discusses life lessons people wish they knew earlier…


  • Posted on 09 Aug 2018

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    Branded Customer Experience Delivery

    In this week’s episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back…


  • Posted on 02 Aug 2018

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    Catching Great Leadership Skills

    Dr. Michelli discusses a business leader who unites, empowers, and transforms…


  • Posted on 26 Jul 2018

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    So Many Customer Experience Lessons – So Little Time!

    In this week’s episode, Dr. Michelli discusses three recent news events that pertain to customer experience…


  • Posted on 19 Jul 2018

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